Since updated to iOS 10.2 and iOS 10.2.1, many iPhone 6s and iPhone 6s Plus users encountered AirPods disconnecting from iPhone on calls problem. A user complained about this on Apple Support Communities:
“AirPods pair correctly with iPhone 6s Plus (iOS 10.2) and randomly during the call they get disconnected. The BT connection gets lost and I have to connect them again manually. Happens several times during long calls with no apparent pattern. The AirPods are fully charged.”
This post provokes several pages of discussion regarding AirPods disconnecting on calls from iPhone 6s/6s Plus. Strangely, according to many AirPods owners, this problem only show up during calls and AirPods work correctly while listening to music. It’s so annoying to be interrupted during calls because AirPods get disconnected from iPhone. Is there any way to fix this problem? Keep reading on this post and you’ll get 5 methods to fix AirPods disconnecting from iPhone 6s/6s Plus in iOS 10.2/10.2.1 while on calls.
How to Fix AirPods Disconnecting From iPhone 6s/6s Plus During Calls
1. Forget AirPods and Repair AirPods with iPhone
Go to Settings > Bluetooth, tap “i” beside AirPods and choose Forget tis Device.
Then reboot your iPhone and pair AirPods again.
2. Set AirPods to Right or Left Microphone
Go to Settings > Bluetooth, tap on the “i” beside AirPods. Tap on Microphone and then choose left or right.
3. Turn off Automatic Ear Detection
Open Settings > Bluetooth, tap “i” beside AirPods and turn off Automatic Ear Detection.
4. Reset Network Settings on iPhone
Go to Settings > General > Reset, and tap Reset Network Settings.
Please note that this will remove cellular and Wi-Fi network settings and all saved passwords.
5. Update Your iPhone 6s/6s Plus to iOS 10.3
Many users who installed iOS 10.3 beta found that the newest beta software has fixed AirPods disconnecting from iPhone during calls in iOS 10.2. Therefore, you can download and install iOS 10.3 public beta on your iPhone now, or update your iPhone to iOS 10.3 after the official release.