iTunes Could Not Restore and Backup the iPhone Because the iPhone Disconnected

How to Fix iPhone Disconnected Error When Restore iPhone with iTunes
How to Fix iPhone Disconnected Error When Restore iPhone with iTunes

iTunes allows you to get back deleted/lost iPhone data or transfer all data from an old iPhone to a new iPhone 7/7 Plus by restoring your device from backup. But when you try to use iTunes to restore or backup your iPhone, you might see this message: “iTunes could not restore/backup the iPhone [your device name] because the iPhone disconnected. Therefore, you’ll need some solutions to fix this error and that’s why we post this article. Now, follow the general solutions below to fix iPhone disconnected error when restore and backup iPhone with iTunes.

Also Read: The Full List of iTunes Error You May Meet

How to Fix iTunes Disconnect Error When Restore and Backup iPhone

We collected these tips to fix iPhone disconnected error when restoring. You can have a try by following the list whether you are using Windows or Macintosh computer.

1. Get Latest iTunes 12.6.1 for Your Computer

  • For Mac users: open iTunes > choose iTunes from the menu bar at the top of your computer screen> Check for Updates;
  • For Windows users: open iTunes > click Help in the menu bar at the top of the iTunes window > Check for Updates.

Related Reading: How to Fix “iTunes 12.6.1 Won’t Install on Windows Computer”

2. Install Updates for Your Computer

  • If you are using Mac, open the App Store app on your computer, then click Updates in the toolbar. If updates are available, click the Update buttons to download and install them.
Fix iPhone Disconnected Error - Install Updates for Mac
Fix iPhone Disconnected Error – Install Updates for Mac

3. Check Issues with Third-party Security Software

Some third-party security software may prevent iTunes from connecting to your iPhone. If it is the security software on your computer that cause iPhone disconnected error when you try to restore and backup device with iTunes, you can temporarily uninstall the security software to fix iPhone disconnected error.

4. Remove Extra USB Devices from Your Computer

Keeps only your iPhone, Keyboard and mouse directly connected to your computer to avoid USB connection errors caused by extra USB devices.

5. Restart Your Computer and iPhone

In most cases, a restart can wipe away the current state of the software, including some minor errors. You can unplug your iPhone, restart iPhone and computer, and then open iTunes to restore and backup your iPhone again to see if it helps.

6. Restore iPhone from an iCloud Backup

If none of above solutions works, why not try to restore your iPhone from an iCloud backup? Without connecting iPhone to computer, you can easily restore your iPhone wirelessly from iCloud.


Except fixing iPhone disconnected error when restoring device with iTunes, the solutions listed in this article can also help solve other common iTunes restore and backup problems. It will be great if this article helps you solve iTunes problems. And please leave you message in the comment section if you have any better advice.

2 thoughts on “iTunes Could Not Restore and Backup the iPhone Because the iPhone Disconnected”

    1. We didn’t try this tool before. It says it can fix what we talk about in this post about iTunes won’t restore in its product page. But this tool is not free and charge $29.99. If possible we’ll collect something about this tool and write a review here.

Leave Your Comment