When signing into iCloud, iTunes Store or App Store with your Apple ID, some of you may get a message saying: “There was an error connecting to the Apple ID server”. The reasons that cause this issue can be various, but usually most of them are easy to fix. First of all, follow these steps to fix “an error connecting to the Apple ID server” no matter you are using iPhone or Mac/Windows computer.
- Make sure you have stable Internet connection.
In many cases, this could be caused by poor Internet connection. If you are using Wi-Fi, try a different Wi-Fi network or reboot your router. Have issues in connecting to Wi-Fi network? Read following articles to troubleshoot common Wi-Fi issues on iPhone or Mac:
- Check Apple system status
You can visit Apple’s system status page to see if the Apple ID server is down for maintenance. If the problem is on Apple’s side, be patient and wait for Apple to resolve the problem.
- Restart your iPhone or computer
It seems flippant, but rebooting a computer, mobile phone, or tablet can actually solve many minor problems. The reason is simple: restarting iPhone/computer wipes away the current state of the software, and allows it to start over from square one.
If problem still exist, keep reading to get concrete solutions on how to solve “an error connecting to the Apple ID server” on iPhone or computer.
How to Fix Apple ID Verification Failed Error on iPhone
Many iPhone users receive this error due to incorrect iPhone date and time setting. To make sure the date and time on your iPhone is right, go to Settings > General > Date & Time to check if you accidentally disabled “Set Automatically” option, if yes, turn it to the On position.
How to Fix “An Error Connecting to the Apple ID Server” on Computer
If you are using Windows computer with Kaspersky or other antivirus or firewall software installed, there may be relevant settings with the software that prevent your computer from connecting to the Apple ID server. You can either check the settings in your antivirus software settings or temporarily disable the antivirus software to fix this problem.