Recently, many people encounter issue of iPhone voicemail won’t play after updating their device to iOS 10/10.2.1/10.3, from the latest iPhone 7 and iPhone 7 Plus to old iPhone models like iPhone 6/6s/5/5s. When they tap a voicemail message to listen to it, nothing happens and iPhone won’t play voicemail as it should do.
iPhone 7/6s/6/5s Voicemail Won’t Play in iOS 10.3/10.2/10
“iPhone 6s won’t open voicemail messages: can’t check voicemail on phone app because they won’t open when I tap them. Sometimes it takes 10 tries. This is ridiculous! And it’s been going on for Months! Can’t you guys just fix this problem please?”
A question from Apple Communities
The reasons why iPhone voicemail won’t play could be complex. If you also met this problem and look for a way to solve iPhone voicemail not playing problem, this post is just right for you. In this post, we’ll show you some easy solutions to fix iPhone 7 voicemail won’t play in iOS 10.
8 Methods to Fix iPhone Voicemail Won’t Play in iOS 10.3/10.2/iOS 10
Method 1: Check your voicemail settings
If you are new to iOS and can’t listen to voicemail on iPhone 7/6s/SE/6/5s, you’ll need to ensure that your voice mailbox is set up properly. Here are steps to set up visual voicemail on iPhone:
- Open Phone app and tap the voicemail tab. If you are prompted to automated voicemail system, follow the voice to set up your voicemail; if not, tap Set Up Now on the screen.
- Enter a password and then re-enter to confirm it.
- Set custom greeting or default greeting and then save your settings. To make sure that you set up your voicemail correctly, dial your phone number from your iPhone to check it.
Method 2: Restart your iPhone
Regularly rebooting your digital products can be a necessary part for maintenance, and so do iPhone. This solves about half the minor problems on iPhone in iOS 10.3 or earlier. If your iPhone 7/6s/6/5s voicemail not playing, try to restart your iPhone.
How to restart an iPhone: press and hold the Sleep/Wake button until the red slider appears > drag the slider to turn your iPhone completely off > after the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo to restart your iPhone.
Method 3: Play voicemail in areas with good signal
You’ll need a good cellular network connection to play your voicemail messages. To check your cellular network connection, call someone from your iPhone. Have issues in connecting to Wi-Fi network or using cellular data? Read following articles to troubleshoot common network issues on iPhone:
If the connection is alright but you still can’t play voicemail on iPhone 7/6/6s/5s, skip to the next method.
Method 4: Reset your network settings
To reset your iPhone network settings, open Settings > General > Reset > Reset Network Settings.
Method 5: Update carrier settings
Your carrier usually keeps updating carrier settings to improve cellular network connectivity or solve issues related to visual voicemail, Wi-Fi Calling or other features.
To install carrier settings updates, go to Settings > General > About to check for carrier settings updates. If an update is available, you’ll see an option to update your carrier settings.
Method 6: Reset your voicemail password
For security reason, you’ll be asked to enter your voicemail password sometimes. If you can’t listen to voicemail on iPhone because of losing voicemail password, contact your carrier to reset it.
Method 7: Reset your iPhone
If you can’t listen to voicemails on iPhone 7/6s/6/5s/5 because something gone wrong during system upgrade, you can reset your iPhone to fix this problem. To reset your iPhone, go to Settings > iCloud > Sign Out, and then back to Settings > General > Reset > Erase All Content and Settings.
Method 8: Contact your carrier
If you still can’t fix voicemail not working on iPhone 7 after trying the solutions above, there might be something wrong with your voicemail plan, you can contact your carrier to make sure your iPhone is properly configured with the voicemail.